Area of application

These terms of delivery apply to orders with place of delivery "all countries", with reservations to other agreements.

Shipping Costs

For customers in world, there is a flat rate for shipping and handling of Free respectively. (For custom-made orders or large quantities different shipping and handling charges may be negotiated.)

Delivery time

When orders are received on a business day before 11:30 o'clock, the delivery occurs on the same day, otherwise the following business day. According to your selection, shipping will be carried out by China Post ECONOMY (delivery time: 2-3 weekbusiness days) or PRIORITY (delivery time: 4-7 business days).

Payment

  • Invoice
    We will send you an invoice and a pay-in slip with the delivery. The net invoice amount is payable within 30 days without deductions. We reserve the right to request pre-payment when it comes to first-time or large-value orders. We will then send you an invoice for pre-payment. This will also be enforced in case of larger outstanding balances.
  • Paypal
    pay with paypal
  • After completion of your order, you can execute payment over a secure line with your Paypal account.

Return Policy

Customers may return products within 14 days of receipt. You may not return custom-made orders.

Please contact us via phone or email before you return products. This enables us to handle the return quicker and avoid misunderstandings.

Please use our original packaging for your return shipment of magnets or a similarly large and sturdy alternative packaging. Place the magnets in the center and use plenty of filling material all around them. Please put enough postage on the package.

You will receive a refund after we have received the returned products. Postage costs for returned goods are at your expense.